We understand that every home is different and you have your own idea of what needs to get done, as well as how much money you want to spend. That's why we've listed these questions and answers to give you a better understanding of what you can expect when MiKa Cleaning Solutions. I've never had a cleaning service before. How does it work?
We will create your client profile by asking you some simple questions – including the type of service you desire. We will provide you a cost estimate and book you an appointment at the time and date of your choosing (pending availability). For your cleaning appointment, a team of two or four cleaning professionals will arrive at your home or office within a 1-to 3-hour arrival window. If you choose to be on site when we arrive, you can let us in. Otherwise, we can work out the entry details (most clients provide us with keys). We provide our own supplies and equipment, and will follow any instructions you may have provided when you contacted our office. We encourage you to tidy up before we arrive (it will lower your invoice if you do). Due to a high number of incidents involving pets attacking our staff, please safe guard dogs in kennels or a secure room. Our policy is payment at time of service. Once the team has finished cleaning, we will process your payment. We charge hourly, and determine your rate according to the amount of time we spend cleaning your home. After your cleaning, we will contact you to verify that you were pleased with our service :) 2. Should I do anything to prepare for cleaning service? You can help us provide exceptional cleaning service by following these steps.
3. What time will you arrive?
4. Do I need to be home when you arrive? What about a key?
6. Who will clean my home or commercial space?
7. Will the same team clean for me every time?
8. Can I request team members to remove their shoes when they clean?
9. How do I pay for service?
10. How do you determine your rates?
11. How do you deal with pets?
12. Do you wash laundry or dishes?
13. Are there certain tasks that are not included in your cleaning packages?
13. Are you licensed, bonded and insured?
14. What if something breaks while your team is cleaning?
15. What if I’m not satisfied with a cleaning?
16. What if I need to reschedule or cancel an appointment?
17. What if my routine cleaning falls on a holiday?We observe these holidays:
18. Should I tip the cleaning team?
19. Do team members speak English?
Our goal is to built a long term relationship with you and we know we can only achieve this by delivering top quality results with competitive pricing and awesome customer service. We look forward to serving you, please feel free to contact us 24/7 for any additional questions at Support@mikacleaningsolutions.
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AuthorHello, I'm April and I'm the President & CEO of MCS. Archive
February 2016
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